1. How do I place an order?
    You can browse products at www.timelesstendance.com, select the style and quantity you like, click “Add to Cart,” and then follow the checkout process to complete your order. We accept multiple payment methods, making the process secure and convenient.
  2. What payment methods are available?
    We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. Payment information is processed through a secure, encrypted channel to ensure the safety of your personal and payment information.
  3. How long does it take to process your order?
    Orders are typically processed and shipped within 1-3 business days (excluding holidays). In the event of low stock or special circumstances, processing time may be extended, and we will notify you promptly by email.
  4. How do I track my order?
    After shipping, we will send you a tracking number and related information via email so you can check your order status at any time. In the event of a shipping delay, please contact our customer service team for assistance.
  5. How are shipping costs and delivery times calculated?
    Shipping costs are calculated based on order weight, delivery location, and delivery method, and will be displayed on the checkout page. The actual delivery time may be extended due to factors such as customs inspections and weather.
  6. Can I return or exchange items?
    We offer a 30-day return policy. Items must be in their original condition, unused, and fully packaged. Returns must be requested through customer service and your order information provided. Exchanges require the return and a new order. Exemptions are free of charge for quality issues.
  7. Can I cancel my order?
    If your order has not yet shipped, you can cancel it through customer service. Once your order has shipped, you will need to follow our return process.
  8. What if there are quality issues with the product?
    If you experience quality issues with the product you received, please contact us within 24 hours of receipt and provide us with relevant photos or information. We will assist with a return, exchange, or compensation.
  9. Is my personal information secure?
    We take customer privacy very seriously and handle your personal information in strict accordance with our privacy policy. Payment information is processed through secure, encrypted channels and will never be disclosed or sold to third parties.
  10. How can I contact us? If you have any further questions or need assistance, please contact us via the following methods:

Phone: +1 213-519-6033

Email: [email protected]

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