TIMELESSTRENDS LL is committed to providing every customer with a satisfying shopping experience. If you are not satisfied with your purchase, we offer a clear and fair return policy to protect your rights.
- Return Requirements
The item must be in its original condition, unused, unwashed, and undamaged, with all original packaging and tags attached.
Returns must be requested within 30 days of receipt.
- Return Process
Contact our customer service team by email at [email protected]
or by phone at +1 213-519-6033 to request a return and provide your order number and reason for return.
We will review your return request within 24-48 hours and provide a return address and detailed instructions.
Package the item securely and return it to the designated address using a trackable shipping method. Return shipping costs are the sole responsibility of the customer, unless the return is due to a quality issue or the wrong item was shipped.
- Refund Processing
Once we receive and inspect the returned item and confirm that it meets return criteria, we will process the refund within 5-7 business days.
Refunds will be processed back to the original payment method; the exact timeframe will vary depending on the payment platform.
If the item is not eligible for return, we will contact the user and explain the reason. The item will be returned in its original condition.
- Exchanges
Currently, we only offer returns for refunds. If you require an exchange, please return the item and place a new order.
If the item has any quality issues, we will provide a free exchange.
- Contact Information
If you have any questions or need assistance regarding returns, please feel free to contact us:
Tel: +1 213-519-6033
Email: [email protected]
Customer satisfaction is our top priority. We ensure a simple and transparent return process and provide you with thoughtful after-sales service.